Shipping policy
Shipping Policy – Naturology Skin™
At Naturology Skin™, we’re committed to getting your products to you safely, efficiently, and sustainably.
📦 Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a confirmation email with tracking information.
During promotions, launches, or peak seasons, processing times may be slightly extended.
🚚 Shipping Rates & Delivery Times
We currently ship to Canada, the United States, and select international locations.
| Region | Standard Shipping | Estimated Delivery |
|---|---|---|
| Canada | Calculated at checkout (free over $75 CAD) | 2–7 business days |
| USA | Calculated at checkout (free over $75 USD) | 3–9 business days |
| International | Calculated at checkout | Varies by destination |
Delivery times are estimates and not guaranteed, especially during high-volume periods or customs delays.
🌱 Eco-Friendly Packaging
We use recyclable and minimal packaging materials wherever possible, in line with our commitment to sustainability.
📍 Order Tracking
Once shipped, a tracking number will be emailed to you. Please allow up to 24 hours for tracking information to become available.
❗Shipping Issues or Delays
If your order is significantly delayed or appears lost in transit, please contact us at care@naturologycentre.com so we can help resolve the issue. We are not responsible for shipping delays due to incorrect addresses or carrier service disruptions.
💔 Damaged Orders
If your package arrives damaged, please email us within 48 hours with your order number and clear photos of the damage. We’ll make it right.
📦 Return to Sender / Undeliverable Packages
If your package is returned due to an incorrect address or failed delivery attempt, we can reship it at your request. Additional shipping charges may apply.